Terms of Service

1. Acceptance of Terms

By accessing or using the ComplyGuard platform, website, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, do not access or use the Service.

We may update these Terms from time to time. We will notify you of material changes by posting an updated version with a new effective date. Your continued use of the Service after such notice constitutes acceptance of the revised Terms.

2. Description of Service

ComplyGuard provides automated compliance screening tools designed to help online merchants and e-commerce businesses identify potential areas of non-compliance with state and federal consumer protection laws. The Service analyzes publicly available website content, user-submitted questionnaire responses, and uploaded documents to generate compliance reports and remediation recommendations. The Service utilizes artificial intelligence (“AI”) systems, including third-party large language models, to extract and analyze website content. ComplyGuard is not a law firm, is not staffed by licensed attorneys, and does not provide legal advice or legal services of any kind.

The Service is offered on subscription and one-time basis plans as described on our pricing page. Features, limits, and pricing are subject to change with reasonable notice to existing subscribers.

3. Not Legal Advice

4. User Responsibilities

By using the Service, you agree to:

• Provide accurate, current, and complete information when creating an account or submitting questionnaire responses.
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized access.
• Use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
• Not attempt to reverse engineer, decompile, scrape, or otherwise extract source code or data from the Service.
• Not use the Service to conduct automated scans of websites you do not own or have permission to analyze.
• Not misrepresent the Service’s findings to third parties (including regulators, investors, or consumers) as legal certifications or guarantees of compliance.
• Not represent to any third party that reports, scores, or findings from the Service constitute evidence of legal compliance, legal certification, or a legal opinion in any regulatory proceeding, government audit, court filing, or legal dispute.
• Not use the Service in any manner that could damage, disable, overburden, or impair its infrastructure.

You are solely responsible for ensuring that any actions you take in response to compliance findings — including modifications to your website, policies, or business practices — are appropriate for your specific circumstances. ComplyGuard does not provide legal advice, and no output of the Service is a substitute for the independent judgment of a licensed attorney familiar with your business.

5. Intellectual Property

The Service, including its software, user interface, legal knowledge base, compliance rules, scoring algorithms, and all content created by ComplyGuard, is owned by ComplyGuard and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business purposes during the term of your subscription.

You retain all ownership rights in the content you submit to the Service (such as website content, questionnaire responses, and uploaded documents). By submitting content, you grant ComplyGuard a limited license to process and analyze that content solely for the purpose of providing the Service to you.

Compliance reports generated for your account may be downloaded and shared internally or with your legal counsel, but may not be resold or redistributed commercially without our written consent.

6. Payment, Billing, and Auto-Renewal

Subscription fees are billed in advance on a monthly or annual basis as selected at signup. Current subscription rates are listed on our pricing page. One-time audit fees are charged at the time of purchase. We use Stripe to process payments; your payment information is handled by Stripe and subject to their privacy policy.

Auto-Renewal: All Monitor subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current rate, unless you cancel before the renewal date. You will be charged the applicable subscription fee on each renewal date until you cancel. At checkout, you will review and separately confirm auto-renewal terms (including price, billing frequency, and cancellation method) before your subscription begins. After subscribing, you will receive a confirmation email with a summary of your auto-renewal terms, billing amount, renewal date, and cancellation instructions. You may retain this email as your acknowledgment of the subscription terms. You may cancel at any time from your account settingsunder “Billing,” by emailing support@complyguard.us, or by calling (509) 795-4863. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then. We send renewal reminder emails between 15 and 30 days before annual renewal dates and at least 7 days before monthly renewal dates.

Refunds: Refund eligibility is described in our refund policy. All subscriptions include a 7-day unconditional full refund — cancel within 7 days of your initial purchase for a full refund regardless of whether you have used the Service. For annual subscriptions, a prorated refund for the unused portion of your term is available at any time after 7 days. One-time audits are eligible for a full refund within 7 days if the scan has not started. See the refund policy for complete details.

If a payment fails, we may suspend or downgrade your account until payment is received. We reserve the right to change our pricing with at least 30 days’ advance written notice (via email) to existing subscribers. Price changes do not apply until your next renewal date after the notice period. If you do not agree to the new pricing, you may cancel your subscription before the renewal date at no penalty.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPLYGUARD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL COMPLYGUARD’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO COMPLYGUARD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

WITHOUT LIMITING THE FOREGOING, COMPLYGUARD SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, FINE, PENALTY, OR EXPENSE ARISING FROM: (A) YOUR RELIANCE ON ANY COMPLIANCE REPORT, SCORE, FINDING, OR RECOMMENDATION GENERATED BY THE SERVICE, INCLUDING ANY OUTPUT PRODUCED BY ARTIFICIAL INTELLIGENCE SYSTEMS; (B) ANY ERROR, OMISSION, OR INACCURACY IN THE SERVICE’S ANALYSIS OR LEGAL KNOWLEDGE BASE; (C) YOUR FAILURE TO OBTAIN INDEPENDENT LEGAL COUNSEL; OR (D) ANY REGULATORY ACTION, INVESTIGATION, OR LITIGATION RELATED TO YOUR BUSINESS’S COMPLIANCE POSTURE.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPLYGUARD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT COMPLIANCE FINDINGS WILL BE COMPLETE OR ACCURATE.

You acknowledge that the Service does not provide legal advice and that regulatory compliance is your ultimate responsibility. AI-generated findings may contain errors or omissions. Any fines, penalties, legal fees, or damages you incur as a result of non-compliance are your sole responsibility, regardless of the results provided by the Service.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR CAPS ON LIABILITY. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THIS SECTION SHALL LIMIT OR EXCLUDE LIABILITY FOR CLAIMS ARISING UNDER STATE CONSUMER PROTECTION STATUTES THAT PROHIBIT CONTRACTUAL LIABILITY CAPS, INCLUDING BUT NOT LIMITED TO THE TEXAS DECEPTIVE TRADE PRACTICES ACT (TEX. BUS. & COM. CODE § 17.41 ET SEQ.) AND THE NORTH CAROLINA UNFAIR AND DECEPTIVE TRADE PRACTICES ACT (N.C. GEN. STAT. § 75-1.1 ET SEQ.).

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. COMPLYGUARD HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND THE IMPLIED WARRANTY OF NON-INFRINGEMENT. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENTNESS OF ANY COMPLIANCE FINDINGS, AND WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Consumer protection laws change frequently. While we strive to keep our compliance rules up to date, we make no representation or warranty that our legal knowledge base, compliance rules, jurisdictional data, or AI models reflect the most current state of the law at any given time. Our compliance rules database is maintained on a best-efforts basis and may not reflect the most recent legislative, regulatory, or judicial changes in any jurisdiction. You should not rely on the Service as your sole source of compliance information.

WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT THE SERVICE’S AI-GENERATED ANALYSIS WILL BE FREE FROM ERRORS, OMISSIONS, OR HALLUCINATIONS. ARTIFICIAL INTELLIGENCE SYSTEMS MAY PRODUCE INACCURATE, INCOMPLETE, OR MISLEADING OUTPUT. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AND RELIANCE ON AI-GENERATED CONTENT FROM THE SERVICE.

Nothing in this section limits or waives any rights you may have under applicable state consumer protection laws that cannot be disclaimed by contract, including but not limited to the Vermont Consumer Protection Act (Vt. Stat. tit. 9, § 2451 et seq.). If you are a consumer in a jurisdiction that does not permit certain warranty disclaimers, those disclaimers do not apply to you to the extent prohibited by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless ComplyGuard and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content you submit to the Service.

10. Cancellation and Termination

How to cancel: You may cancel your subscription at any time using any of the following methods: (1) Self-service online from your account settingsunder “Billing”; (2) By emailing support@complyguard.us; or (3) By calling (509) 795-4863. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until then. No refunds are issued for partial periods; see our refund policy for full refund eligibility.

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to other users or the Service. In the event of termination for cause, no refund will be issued.

Upon account deletion, your data will be retained for 30 days to allow recovery in case of accidental deletion, after which it will be permanently deleted in accordance with our data retention policy.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service that cannot be resolved through informal negotiation shall be resolved exclusively in the state or federal courts located in King County, Washington. You and ComplyGuard each consent to the personal jurisdiction and venue of such courts.

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

State-specific provisions.Certain jurisdictions, including but not limited to California, New York, Texas, Washington, New Jersey, and North Carolina, do not permit certain limitations on liability in consumer contracts. To the extent you are a resident of such a jurisdiction, the limitations of liability in Section 7 shall apply only to the maximum extent permitted by the laws of your jurisdiction. Nothing in these Terms is intended to override any mandatory consumer protection rights available to you under your state’s laws. Texas residents:Nothing in these Terms waives or limits your rights under the Texas Deceptive Trade Practices — Consumer Protection Act (Tex. Bus. & Com. Code § 17.41 et seq.), and any such waiver is void and unenforceable pursuant to § 17.42(a).

12. Miscellaneous

These Terms, together with our Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and ComplyGuard regarding the Service. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right. You may not assign your rights or obligations under these Terms without our prior written consent.

13. Contact Us

If you have questions about these Terms, please contact us at legal@complyguard.us or by mail at: ComplyGuard, 1312 N. Monroe St. #97, Spokane, WA 99201.